KINDLY.AI
Artificial Intelligence - activated by humans
Kindly.ai makes chatbots to streamline your customer service. I worked at Kindly from 2019-2020, to improve the user experience for the chatbot. ​​​​​​​
MY ROLE
Junior UX Designer | Junior UI Designer
1. Chatbot Feedback Form
As a part of user experience for the customers and customer service, the users can leave a feedback to rate the help they have gotten. ​​​​​​​
Project goal
Creating a good flow for the users 
The task should be ease to learn, and ease to use
making it clear to the user what action has been taken
Research methodes
Market research analysis
Prototype testing
Customer Journey
Usability testing
Software
Sketch
2. Customer Feedback
Developed layout and structure suggestions for the page where the customer of Kindly.ai can leave feedback for the company.
Project goals
Creating an opportunity for the customers to give feedback
Simple UI design
Software
Sketch
3. Filter Menu
UI Design for the filter menu in the web app. 
Project goals
How should the customer confirm the filter choice 
Research methodes
Market research analysis
Prototype testing
Software
Sketch
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